At Eagle Cliffs Distillery we are committed to supplying our customers with only the highest quality vodka. It is our responsibility to ensure that every bottle of Exalt Premium Potato Vodka that leaves our facility meets the standards we have set and communicated to every customer.
We may have overreacted. On Friday, October 14th one customer reported they had a bottle of Exalt that was bad. Instead of a floral fragrance and clean flavor it had a harsh smell and prolonged and nasty aftertaste. At that time we began sampling random bottles and found others. We immediately issued a recall. The issue: a thin film of soda ash on the interior bottle surface that would taint the fragrance and taste of an individual bottle. The FDA determined the bottles did not pose a health risk and we were not required to do anything. However, that is not our way.
We have replaced all product on retail shelves with product we are certain is good. Restaurants and bars can contact us for replacement of unopened and opened bottles that you think may be tainted.
Since no health hazard exists the liquor agencies will not allow us to replace bottles sold to customers, but here is what we can do. We can sell you a replacement bottle for $10.00 (including taxes). Please do not return to the store where you purchased the bottle as, by law, they cannot assist you. You may contact us by phone (360) 501-6085 or on our website at www.ExaltLiquor.com. We can deliver replacements to your home or work.
We believe we only had a handful of products that might have been a problem but we recalled everything. As a small craft distillery, our commitment and reputation are extremely important to us. We look forward to continuing to supply you with only the best of the best in Exalt Premium Potato Vodka.